The host must create a damage issue through the platform, within a maximum of five working days from the date and time of departure, including a Damage Report showing the damage and the amount of repairs, providing evidence such as photos, videos, receipts or repair estimates.
The guest will have a period of 24 hours to give a response: in case of conformity, the transfer will be made to the bank account provided by the owner; in case of disconformity, Spathios reserves the right to intervene and determine the authorship of the damage, and may apply a charge to the guest's method of payment up to the limit of the same.